R E F U N D + E X C H A N G E P O L I C Y

Sea and Shore Soap Company wants you to love your purchases and we will do our best to ensure you are satisfied. If something is wrong with your item(s), or overall buying experience, we want to know about it.

MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED

If your order is not received, please contact seaandshoresoap@comcast.net and we will be happy to help you. Claims on orders showing as "DELIVERED" but deemed "missing or lost" by the receiver may only be filed a minimum of 15 days after delivery date. USPS does not guarantee a claim will be accepted, and in the event of a claim being rejected, no reimbursement or reshipment will be made to the buyer. If the item(s) are damaged in transit or arrive in unsatisfactory condition, we will require documentation to submit with a claim so be prepared to send photos of the damage via email. No refunds or reshipments can be processed without photo documentation, and/or an accepted claim refund from the USPS.

PLEASE NOTE: We do not offer replacements if incorrect shipping address is provided to us, and shipments tracked are displayed as "delivered".

I AM DISSATISFIED WITH THE PRODUCT I RECEIVED:

If you are unhappy with the items you purchased, and would like to make an exchange, please contact: seaandshoresoap@comcast.net within 7 days of receipt of item. The product must be returned to us in a well packed box or envelope with the original packing slip inside. Please specify on the original packing slip your name and reason for return.

PLEASE NOTE: Exchanges will not be accepted after 7 days from receipt.

PLEASE SEND EXCHANGES TO

Sea and Shore Soap Company

43 2nd Bayway

Toms River, NJ 08753

732-674-0063